We Are Hiring: Mental Health Housing Support Worker

By hailadmin
Monday, 12th August 2019
Filed under: News

An opportunity has arisen for a Full-Time Mental Health Housing Support Worker (Regional Health Area B, Longford, Portlaoise, Tullamore & Ardee) with Housing Association for Integrated Living (HAIL).  

Job title: Mental Health Housing Support Worker 
Permanent Full Time Contract
Location: Covering all of Regional Health Area B, plus Ardee, with periodic travel to Dublin Initial Project: Covering Portlaoise, Tullamore, Longford & Ardee (Approx. 2 years)

Flexibility will be required thereafter due to business expansion.

Responsible/Reporting to: Head of Services 
Job purpose: The initial project is funded under the National Housing Strategy for People with a Disability with a remit to support those transitioning from medium support HSE residences to independent accommodation.  As the Mental Health Housing Support Worker you will provide ongoing support to all tenants of a practical Housing nature e.g. rents/arrears/budgeting/transfers/maintenance/allocations & interviews/tenants rights etc. You will also offer formalised ongoing recovery and social inclusion-focused interventions to clients living with a mental health diagnosis.  
Salary Scale: €33,000-€41,000 dependant on experience 
Job Information: This is a full-time post, 35 hours per week, 9.00am – 5.00pm Monday to Friday. 
Please note some flexibility may be required 

About HAIL
HAIL is an Approved Housing Body with a strong reputation in providing both quality housing and floating support services to people with mental health difficulties in their own homes across Dublin, Kildare, Portlaoise, Offaly, Limerick, and Louth. 

HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to their needs. 

HAIL’s mission is to provide housing and individually tailored support services to support tenants and clients, primarily those with mental health difficulties, to integrate and live independent lives in the community. 

Our services provide support to HAIL tenants in their own homes and to clients in non-HAIL tenancies e.g. in Local Authority, private rented and other Voluntary Housing Body tenures. We also source tenancies for HSE clients exiting homelessness from hospital, hostels and congregated settings, supporting them in their resettlement and community based mental health recovery.  

Adequate and appropriate housing is a key component of  establishing and maintaining human well being. The primary principles relevant to the housing needs of individuals with mental health difficulties include flexible community care, high quality interagency shared case loads, specialist mental health interventions, generic and practical supports and inclusiveness.    

Rebuilding Ireland (2019), our Government’s Action Pan for Housing and Homelessness, cites that; “accommodation alone will not address the underlying problems of vulnerable groups such as those experiencing mental ill health and that their complex needs must be addressed by offering supports of a  holistic, medical and practical manner.” 

Mental Health has a specific aim in the National Housing Strategy for People with Disabilities. A priority action of the strategy is to transition clients from HSE low and medium supported hostels/homes to AHB tenancies in the community. In this regard HAIL currently manages two specific National projects whose aim it is to transfer ownership of HSE houses to HAIL as the landlord; Laois/Offaly and Limerick city.

Key Roles and Responsibilities 
1. Tenancy Support and Resettlement 

  • To develop and implement comprehensive, individually tailored resettlement and support plans that enable our client group to sustain accommodation appropriate to their needs
  • To conduct proactive weekly (at a minimum) home visits to our clients based on their level of need
  • To respond appropriately in crisis/emergency situations and to identify the need for brief interventions and relapse prevention techniques 
  • To map, record and complete Needs Assessments,  Risk Assessments and Support Plans with clients ensuring their understanding and buy in to the process 
  • To work with housing providers to ensure that housing is carefully matched to individual needs 
  • To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, benefits, negotiation skills, practical skills, etc.
  • To intervene in cases of anti-social behaviour or neighbour dispute.  Assist with negotiation and conflict resolution in order to minimise tenancy breakdown
  • To provide all potential and new clients/tenants with information about HAIL and our support services 
  • To work in a preventative manner to provide early intervention and appropriate onward referral services 
  • To act as the Case Manager and promote clinical and personal recovery   
  • To assess client needs, identify problems and work with interdisciplinary teams to devise and implement recovery plans 
  • To provide access to specialist services for clients facing barriers to independent living such as drug, alcohol and / or physical health issues. 
  • To act as an advocate for clients and co-ordinate required services 
  • To monitor and evaluate client progress and prepare discharge handovers 
  • To help clients develop skills and support clients to participate in activities that maintain or increase their quality of life 
  • To invite and include clients/tenants to  all HAIL activities/events and forums  
  • To promote our Peer Support Programme and Volunteers as being potentially beneficial within the lives of tenants/clients 
  • To assist clients to gain access to work, education and training.

2. Housing 
Key Roles and Responsibilities

  • Manage the letting and allocation of properties per the Association’s Lettings Policy in partnership with the HSE and Local Authority
  • Interviewing and assessing prospective residents and making recommendations for allocation decisions
  • Co-ordinating the viewings of properties with prospective tenants at hand-over.
  • Planning & delivering pre-tenancy programme to new tenants
  • Carrying out annual inspections of the properties
  • Ensuring maintenance reports are responded to in the appropriate timeframe, reporting repairs to the administrative team in head office and liaising with HAIL contractors as necessary.


  • Ensuring rent accounts are up to date and supporting clients to manage and minimise arrears 
  • Advising tenants with regard to rent assessments
  • Supporting tenants in reporting changes of circumstances
  • Drafting reports as required
  • Dealing with rent arrears, with assistance from head office staff and the Housing & Property Manager

Estate Management

  • Ensuring properties meet all regulatory and HAIL letting standards
  • Recording any nuisance issues and taking appropriate action
  • Managing Anti Social Behaviour and other breaches of tenancy as per the Association’s Policy with assistance from the Housing & Property manager.
  • Maintaining accurate current records of all properties, residents and incidents
  • Attending community group/management company meetings from time to time or where necessary or appropriate

3. Stakeholder Engagement and Management

  • To work closely with clients' families, physicians, psychiatrists, psychologists and other health providers 
  • To be confident in calling and facilitating client case management meetings with external agencies/funders 
  • To maintain relationships and ensure accountability to funding bodies
  • To work in a respectful, coordinated and integrated way with other statutory and voluntary agencies, and within local communities

4. Administrative and Other Duties

  • To maintain confidential records of client progress 
  • Secure the confidentiality of all interactions and records  
  • To utilise Salesforce CRM to record client service admission, interventions  and relevant subsequent outcomes 
  • To keep and maintain recorded daily interventions and outcomes notes  
  • To assist the Head of Services in the collation of monthly statistics 
  • To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by your Line Manager  
  • To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs
  • To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice, Data Protection and Confidentiality.

Person Specification 

Key requirements for the positions of Mental Health Housing Support Worker are; 

1. Qualifications

Applicants should hold a recognised and relevant 3rd level qualification, and/or FETAC Level 7 Qualification in Social Care. 

2. Experience 

The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position.

  • 3 years+ experience of working with people with mental health or other complex needs
  • Extensive experience 3 years+ of both (or either of) the homeless/housing sector (desirable)
  • Track record in promoting Independent Living (desirable)
  • Experience in developing individual management strategies and plans for service users with complex needs 
  • Experience of case management and confidential record keeping practices
  • Demonstrated ability to manage a complex workload 
  • Demonstrated experience of accessing mainstream services for clients  
  • Experience of completing Client Centred Assessments & Risk Assessments and implementing appropriate safety measures  

3. Knowledge  

  • A working knowledge of Tenancy Sustainment and/or Housing  Resettlement Models  
  • An understanding of preventative strategies in the context of housing clients with complex and challenging needs
  • Ability to set clear objectives and put goals in place using a consistent approach to care planning around the needs of those presenting with multiple care and support needs 
  • A working knowledge of Life Skills Mapping and/or Recovery Orientated Programmes (WRAP/STAR)
  • A working knowledge of Housing Law – tenant’s rights and responsibilities 
  • Knowledge of Welfare entitlements 
  • Knowledge of Relapse Prevention and Floating Support Models 

4. Skills 

  • Ability to influence and negotiate
  • Ability to deal appropriately with the challenge of the role 
  • Demonstrate professional behaviour and opinion based on objective assessments
  • Contributing to the prevention and management of challenging behaviour 
  • Ability to take initiative and responsibility 
  • Be highly motivated 
  • Analytical and problem solving skills     


  • Use of a car and a clean driving licence is essential.
  • The Salary will be commensurate with the experience of the individual appointed 
  • Salary Scale: 33,000- 41,000 dependant on experience 


  • This post will be filled immediately
  • All contracts are subject to successful completion of a  six month probationary period
  • Please note these posts are part funded by the HSE and DHPLG 

Recruitment Process
Please send your C.V. and letter of application to hr@hail.ie by by 5pm on 3rd of September 2019.

*Only those shortlisted for Interview will be responded to. 

HAIL is an equal opportunities employer.

Part funded by the HSE and the Department of Housing, Planning and Local Government