For a comprehensive description of our repairs and maintenance service, including HAIL’s responsibility as a landlord, and your responsibility as a tenant, please read our tenant handbook. You can read an overview here.
We aim to carry out all repair work as quickly and efficiently as possible. All reports of repairs are logged by our Housing Administration Team and are categorised under four headings, each with a timeframe for the work to be completed:
- Emergency – Repair will take place within 24 hours
- Urgent – Repair will be carried out within 7 working days
- Routine – Repairs will be carried out within 30 days
- Cyclical – Repairs that are carried out by HAIL at regular intervals to keep the property in good condition.
Emergency Out of Hours Maintenance Service
In the event of a maintenance emergency outside normal working hours, for example, during the evening, at weekends or over a holiday period, please contact our Out of Hours Maintenance Emergency Contact Number on 01 5369607.
Please note, this number is for emergencies only and should only be used in the case of a risk of significant damage to the property or serious risk to life or health, for example; flooding by water or sewage, total failure of electricity supply or fire.
All repairs, except emergency repairs, can be logged on this page by filling in the form below.